Shipping & Delivery Policy
Industrial Shipping Information
Domestic Shipping (Within India)
For orders within India, we offer the following shipping options:
- Standard Delivery: 3-7 business days
- Express Delivery: 1-3 business days
- Bulk Orders: 5-10 business days (depending on quantity)
- Custom Manufacturing: 10-15 business days (for special specifications)
International Shipping
For international orders and exports, we provide comprehensive shipping solutions:
- Sea Freight: 15-45 days (depending on destination)
- Air Freight: 3-7 business days
- Express Air: 1-3 business days
- Container Shipping: 20-60 days (for large orders)
Shipping Methods and Carriers
We partner with reliable shipping carriers to ensure safe and timely delivery:
- Domestic: DTDC, Blue Dart, Professional Couriers, India Post
- International: DHL, FedEx, UPS, Maersk, MSC
- Bulk Shipments: Dedicated logistics partners
- Custom Solutions: Specialized carriers for specific requirements
Order Processing and Fulfillment
Our order processing timeline:
- Order Confirmation: Within 24 hours of order placement
- Payment Processing: 1-2 business days
- Production/Assembly: 2-5 business days (for custom orders)
- Shipping Preparation: 1-2 business days
Shipping Costs and Charges
Shipping costs are calculated based on the following factors:
- Order Value: Free shipping on orders above ₹50,000
- Weight and Dimensions: Based on actual package weight
- Destination: Distance and location-based pricing
- Shipping Method: Express and premium services cost extra
- Special Handling: Additional charges for fragile or oversized items
Packaging and Protection
We ensure proper packaging to protect your products during transit:
- Industrial Grade Packaging: Corrugated boxes and wooden crates
- Moisture Protection: Anti-rust coatings and moisture barriers
- Proper Labeling: Clear identification and handling instructions
- Custom Packaging: Specialized packaging for specific requirements
Tracking and Delivery Updates
We provide comprehensive tracking services:
- Tracking Numbers: Provided within 24 hours of shipment
- Real-time Updates: SMS and email notifications
- Delivery Confirmation: Proof of delivery documentation
- Customer Support: Dedicated team for tracking assistance
Delivery Requirements and Restrictions
Important delivery information:
- Business Hours: Deliveries made during standard business hours
- Signature Required: For orders above ₹25,000
- Lift Gate Service: Available for heavy shipments
- Special Instructions: Can be accommodated with advance notice
Delivery Delays and Issues
While we strive for timely delivery, certain factors may cause delays:
- Weather Conditions: Natural disasters and extreme weather
- Customs Clearance: International shipping delays
- Transportation Issues: Carrier delays and route changes
- Incorrect Address: Delivery delays due to address issues
Returns and Refunds
Our return and refund policy for shipping-related issues:
- Damaged Shipments: Immediate replacement or refund
- Lost Shipments: Full refund or replacement
- Wrong Items: Free return shipping and correct items sent
- Quality Issues: Return shipping covered by us
International Shipping Requirements
For international shipments, we handle:
- Customs Documentation: Complete export documentation
- Import Permits: Assistance with import requirements
- Duties and Taxes: Clear information on additional costs
- Trade Compliance: Adherence to international trade regulations
Contact Information
For shipping and delivery inquiries, please contact us:
- Shipping Department: +91-9925762901
- Export Department: +91-9376666902
- Email: info@hirabaindustries.com
- Factory Address: Bhada Road, Timbi, Jafrabad, Amreli, Gujarat – 362730
- Marketing Office: F7, Satyam Plaza, Ankur Chowkdi, D-Mart Road, Nikol, Ahmedabad, Gujarat, India – 382350
Last Updated: January 2025