Return & Refund Policy

At Hiraba Industries, we are committed to providing high-quality industrial fasteners and ensuring complete customer satisfaction. This Return and Refund Policy outlines the terms and conditions for returning products and requesting refunds. We strive to make the return process as smooth and transparent as possible.

We understand that industrial applications require precise specifications and quality standards. If you receive products that don't meet your requirements or our quality standards, we are here to help resolve the issue promptly.

Return Eligibility

Products are eligible for return under the following conditions:

• Quality Issues: Products that don't meet specified quality standards
• Wrong Specifications: Products that don't match the ordered specifications
• Damaged in Transit: Products damaged during shipping
• Manufacturing Defects: Products with manufacturing defects
• Incomplete Orders: Missing items from your order

Non-Returnable Items

The following items are generally not eligible for return:

• Custom Manufactured Items: Products made to your specific specifications
• Used or Installed Products: Products that have been used or installed
• Bulk Orders: Large quantity orders (case-by-case basis)
• Clearance Items: Products sold at clearance prices
• International Orders: Subject to specific terms and conditions

Return Timeframe

Return requests must be initiated within the following timeframes:

• Quality Issues: Within 30 days of delivery
• Wrong Specifications: Within 7 days of delivery
• Damaged in Transit: Within 3 days of delivery
• Manufacturing Defects: Within warranty period
• Incomplete Orders: Within 7 days of delivery

Return Process

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team within the specified timeframe
• Step 2: Provide order details and reason for return
• Step 3: Receive return authorization and shipping instructions
• Step 4: Package items securely and ship to our facility
• Step 5: Wait for inspection and processing of your return

Return Shipping

Shipping costs for returns are handled as follows:

• Our Error: We cover all return shipping costs
• Quality Issues: We cover return shipping costs
• Customer Error: Customer is responsible for return shipping
• International Returns: Case-by-case basis
• Bulk Returns: Special arrangements made

Refund Policy

Refunds are processed according to the following guidelines:

• Full Refund: For quality issues, wrong specifications, and our errors
• Partial Refund: For partially damaged or incomplete orders
• Replacement: For manufacturing defects within warranty
• Credit Note: For future purchases (customer preference)
• No Refund: For non-returnable items or customer errors

Refund Processing Time

Refunds are processed within the following timeframes:

• Bank Transfer: 5-7 business days
• Credit Card: 3-5 business days
• Cheque: 7-10 business days
• International Refunds: 10-15 business days

Product Warranty

Our products come with the following warranty coverage:

• Standard Products: 1 year warranty from date of delivery
• Zinc Coated Products: 2 years warranty against rust
• Custom Products: Warranty as per specifications
• Bulk Orders: Extended warranty available
• Export Orders: Warranty terms as per contract

Warranty Exclusions

Warranty does not cover the following:

• Improper Installation: Damage due to incorrect installation
• Environmental Factors: Damage from extreme weather or chemicals
• Normal Wear and Tear: Expected deterioration over time
• Unauthorized Modifications: Changes made without our approval
• Misuse: Use beyond intended applications

Quality Inspection

All returned products undergo thorough quality inspection:

• Visual Inspection: Check for visible damage or defects
• Dimensional Verification: Confirm specifications match requirements
• Material Testing: Verify material composition and properties
• Functionality Testing: Test performance under normal conditions
• Documentation Review: Verify all paperwork and certifications

Customer Responsibilities

Customers are responsible for:

• Proper Packaging: Ensuring items are securely packaged for return
• Complete Documentation: Providing all necessary return documentation
• Timely Communication: Informing us of issues within specified timeframes
• Accurate Information: Providing correct order and return details
• Return Authorization: Following our return authorization process

Dispute Resolution

In case of disputes regarding returns or refunds:

• Direct Communication: First attempt to resolve through direct contact
• Management Review: Escalation to senior management if needed
• Third-Party Inspection: Independent quality assessment if required
• Legal Recourse: Final option through legal channels

Contact Information

For return and refund inquiries, please contact us:

• Customer Service: +91-9925762901
• Quality Department: +91-7874666902
• Email: info@hirabaindustries.com
• Factory Address: Bhada Road, Timbi, Jafrabad, Amreli, Gujarat – 362730
• Marketing Office: F7, Satyam Plaza, Ankur Chowkdi, D-Mart Road, Nikol, Ahmedabad, Gujarat, India – 382350

Last Updated: January 2025